FAQs

You can always visit our office at: No 70, Phu Vien street, Bo De Ward, Long Bien District, Hanoi, Vietnam (Please Note: Our office opens from Monday - Friday from 10:00AM - 05:00PM)

Can I pay in full and in advance for the tour?

Yes absolutely, you can pay in full on the website, or visit our office at: Add: No 70, Phu Vien street, Bo De Ward, Long Bien District, Hanoi, Vietnam (Please Note: Our office opens from Monday - Friday from 10:00AM - 05:00PM)

If I don’t use the bus will the tour fee be cheaper?

The tour fee is a whole package thus the tour fee is fixed.

If I’m a returned customer, do I get any privileges?

Ofcourse. Please contact Ms. Quinn directly: Tel/ WhatsApp: (+84) 947 1357 88

How do I cancel the tour? What is the regulation for this?

Please contact Ms. Quinn directly: Tel/ WhatsApp: (+84) 947 1357 88 The regulation for cancellation will be found on our Tour itinerary

Can I bring my own drinks on the tour?

It is advised not to, however if you do we will charge: 250,000vnđ/ bottle of wine 350,000vnđ/ bottle of spirit 20,000vnđ/ can of Beers/ soft drinks

Who do I contact for a food allergy request?

Please contact Ms. Quinn directly: Tel/ WhatsApp: (+84) 947 1357 88

Should I book the tour in advance if I want to go during Christmas time or New Year Eve?

We recommend you to do so as during those big holidays there are many customers wanting to go on the cruise and the spots fill up rather quickly.

Frequently Asked Questions